Resources & Insights

Your Platform for What’s New & What’s Working

Explore the newest blogs, success stories, and timely updates to stay informed, navigate change, and make smarter decisions across healthcare operations.

Advanced OCR Data Capture
Unlocking Operational Insights with Advanced OCR Data Capture
transforming-mailroom-operations
Transforming Mailroom Operations: Leveraging AI/ML to Enhance Efficiency, Traceability, and Business Growth
inc-5000
MDI NetworX Makes its First Appearance on the Inc. 5000 List of America’s Fastest Growing Private Companies
claims-outcomes
Fixing the First Mile: How Intake Modernization Is Reshaping Claims Outcomes
george-stiles
MDI NetworX Appoints George Stiles of PAI to Client Innovation Council, Adding Expertise in Benefit Plan Administration
error-trends-payers
The Hidden Cost of Rework: Why Error Trends Are a Missed Opportunity for Payers
provider-member-support
Ensuring Continuity in Provider and Member Support During a Strategic Realignment
core-payer-performance
From Intake to Impact: Why Workflow Orchestration Is Now Core to Payer Performance
quality-assurance-health-plans
Beyond Compliance: How Quality Assurance Is Evolving into a Strategic Growth Lever for Health Plans
intake-healthcare-enrollment
Enrollment: Why Fragmented Intake Is Still the Hidden Risk in Fully Digitized Enrollment Systems
QA in healthcare
Why Compliance is No Longer Sufficient: Gaining Strategic Value through QA
quality-assurance-models
Why Static Quality Assurance Models Are Holding Payers Back in 2025
optimizing-peak-enrollment
Optimizing Peak Enrollment, 45% Error Reduction and Enhanced Operational Efficiency
third-party-administrator
Enhancing Call Center Efficiency for a Leading Third-Party Administrator
claims-processing
High Ageing Claims Processing Backlog Clearance Initiative
Healthcare Claims
Healthcare Claims Issue Resolution with Process Improvements
Claims Management AI Integration
Enhancing Accuracy in Claims Management : A 25% Error Reduction Through AI Integration
Effective Claims Management
Enhancing Client Experience Through Effective Claims Management
Mid-Atlantic
Inc. Names MDI NetworX to Its 2025 List of the Fastest-Growing Private Companies in the Mid-Atlantic
Peggy Smith
MDI NetworX Appoints Margaret (Peggy) Smith as Chief Client Officer to Lead Client-Centric Strategy
Aadam Hussain
MDI NetworX Welcomes Aadam Hussain of Healthcare Management Administrators (HMA) to Client Innovation Council, Further Expanding Healthcare Leadership
HCAA 2025
Insights from HCAA 2025
Chris Moyer
MDI NetworX Further Strengthens Client Innovation Council with Addition of Chris Moyer of ASR Health Benefits
Transform Claims Processing
MDI NetworX and WLT Software Partner to Revolutionize the Claims Receipt to Pay Process
No Surprises Act
MDI NetworX’s InsightPro Streamlines No Surprises Act Compliance with New Provider Directory Feature
Practice Management Systems
The Role of Cloud-Based Practice Management Systems in Transforming Modern Healthcare
Claims Accuracy
Why Some Organizations Struggle to Improve Claims Accuracy: Key Challenges and Solutions
healthcare managed services
Empowering Healthcare Operations: How Managed Services Strategically Drive Efficiency and Compliance
MDI NetworX Client Innovation Council Announcement
MDI NetworX Announces Formation of Client Innovation Council
Healthcare Claims Quality
How Can Just a 1% Accuracy Gain Have a Big Impact on Claims Quality?
Healthcare Call Centers
Top Ways to Reduce Abandonment Rates in Healthcare Call Centers
Claims Auditing
Achieving 10x ROI: How Automation Transforms Claims Auditing and Member Satisfaction
claims-administration
Fraud Prevention in Claims Administration: Strategies and Technologies
Claims Quality
Unlocking 25% Improvement in Claims Quality: The Automation Advantage
Third-Party Payers
Effective Strategies for Successful Collection from Third-Party Payers
Optimizing Revenue Cycle Management
The Importance of Data Analytics in Optimizing Revenue Cycle Management
AI in Member Enrollment
Optimizing Member Enrollment with AI: Enhancing Efficiency and Accuracy
AI in Healthcare
Unleashing the Power of Healthcare Data: How AI Solutions Drive Business Growth
Medicare Enrollment
Unleashing Strategic Growth in Medicare Enrollment: How Data Insights Help Decide Between Individual and Employee-Sponsored Plans
Healthcare Artificial Intelligence
The Future is Here: How Healthcare Artificial Intelligence is Transforming Data Analytics
SIIA 2024
SIIA 2024: Innovation, Insight, and Connections with MDI NetworX
Healthcare Enrollment Partner
Choosing the Best Enrollment Partner: What You Need to Know
mdi-networx-johns-hopkins-health-plan
InsightPro Drives Compliance and Efficiency: Johns Hopkins Health Plans Leverages MDI NetworX’s AI for Superior Member Care
Net Promoter Score 2024
MDI NetworX Secures Exceptional Net Promoter® Score (NPS) of 91 for 2024, Demonstrating Industry-Leading Client Satisfaction
Data Analytics in Member Enrollment
Leveraging Data Analytics to Simplify Member Enrollment
member enrollment healthcare
Crafting an Irresistible Value Proposition: Convincing Members to Enroll
Chris Crowley
MDI NetworX Strengthens Board of Advisors with Addition of Healthcare Veteran Chris Crowley
Bill Keena
MDI NetworX Appoints Industry Veteran Bill Keena to Board of Advisors
Medical Billing Automation
Exploring the Transformative Impact of Artificial Intelligence and Automation in Healthcare Outsourcing
Member Enrollment in Healthcare
The Power of Personalization in Member Enrollment
Provider Call Centers
Enhancing Member Communication: The Role of Modern Provider Call Centers
Healthcare Revenue Cycle Management
Transforming Healthcare Revenue Cycle Management with AI and Automation
Claims Adjudication
Streamlining Claims Adjudication: Best Practices and Advanced Solutions
Healthcare revenue cycle management
Top Strategies for Denial Reduction in Revenue Cycle Management
AI-Powered InsightPro
InsightPro To Drive Efficiency and Lower Administrative Cost: International Benefits Administrators Leverages MDI NetworX’s AI-Powered Workforce Analytics Platform
mdi-networx-hitrust-certification
MDI NetworX Achieves HiTRUST Certification Across All Locations, Underscoring Commitment to Data Security for InsightPro Platform and Services
ai-workforce-analytics
Improving Healthcare Workplace Productivity Through Workforce Analytics
MDI NetworX Revolutionizes Workforce Management for Payers with Launch of Dedicated InsightPro Website
MDI
The Role of AI and Automation in the Modern Digital Mailroom
InsightPro Powers the Future of Claims Workforce Analytics: Planned Administrators Partners with MDI NetworX for AI-Driven Efficiency
MDI NetworX Achieves Rigorous SOC 1 Type 2 and SOC 2 Type 2 Certifications
MDI NetworX Opens New 1,200-Seat Pune Office, Expanding Global Presence and Talent Pool
MDI NetworX Included in the Top 100 on Inc. Magazine’s List of the Mid-Atlantic Region’s Fastest-Growing Private Companies
Transforming Mailroom Operations: Leveraging AI/ML to Enhance Efficiency, Traceability, and Business Growth
Optimizing Claims Management: The Role of Mailroom Automation in Streamlining Business Operations
MDI Names Partha Bose as Chief Operating Officer to Drive Strategic Growth and Operational Excellence
8 Reasons to Implement Automation in Your Mailroom Operations
Data Capture Best Practices for Ensuring Data Quality and Accuracy
Why Payer Data Intelligence is Key to Healthcare Business Growth
Member Enrollment Challenges and Solutions: Overcoming Common Obstacles
How to Create an Effective Member Enrollment Process
Why Outsourcing Healthcare Contact Center Services Is the Way Forward
nps-survey
NPS Survey 2023
Digital Mailroom Appeals
Top Challenges to Overcome in Enrollment Season
Jeff Cook Joins MDI NetworX as Vice President of Product and Sales
5 Questions to Ask When Choosing a Provider Call Service Partner
MDI Achieves Outstanding Net Promoter® Score (NPS®) of 94, Demonstrating Unmatched Customer Satisfaction
contact-centers-in-healthcare
Addressing the Challenges of Contact Centers in Healthcare: Solutions and Best Practices
Unlocking the Power of Payer Data Intelligence in Healthcare
Reducing Costs and Efforts with the Right Auto-Adjudication Software
Why Intelligent data capture scores higher than OCR?
Partha Bose Joins MDI NetworX as Senior Vice President and Head of Global Operations
Empowering US Healthcare Payers to streamline claims processing
Enabling healthcare payers to gain an edge in today's complex, ever-evolving healthcare industry
claims processing
Expediting claim processing with increased accuracy and less effort using OCR/ICR
digital-mailroom-partners
How Claims Operations Can Benefit with Digital Mailroom Partners
5 Fail-Proof Tips for Optimizing Your Payers Operation Workflow
Benefits of Healthcare BPO Partnerships
no-surprises-act-2022
Don't Be Surprised By the No Surprises Act
Are you worried about complying with the No Surprises Act?
Utilizing AI/ML can improve claims processing efficiency & the provider-payer relationship
Applying analytics, automation, and AI to minimize clinical denials
Digitization holds the key to improve claims management
New challenges emerge for healthcare payers in COVID-19 era
Optimizing your claims processing in five easy ways
MDI NetworX featured in Top 10 Healthtech companies
MDI NetworX Acquires American Health Alliance
tech
Transforming e-commerce performance with 100% uninterrupted availability