BALTIMORE, MD – March 27, 2025 – MDI NetworX, a leading provider of healthcare business management services, today announced the appointment of Margaret (Peggy) Smith as its new Chief Client Officer (CCO). In this newly created role, Peggy will be responsible for leading MDI NetworX’s future client strategy, ensuring it is deeply aligned with client needs and market trends. She will also spearhead the company’s recently announced Client Innovation Council, leveraging its insights to shape and guide MDI NetworX’s client-focused initiatives.
Peggy Smith is a highly accomplished healthcare leader with extensive experience in operations and strategic development. For the past twenty years, she has served in senior operations roles at Johns Hopkins HealthCare, demonstrating a consistent track record of delivering results and driving impactful change within a complex healthcare environment. Prior to that she held leadership positions at Carefirst BlueCross BlueShield. Known for her results-oriented approach and broad business acumen, Peggy is highly skilled in innovating effective client strategies and solutions. She is adept at building and leading high-performing teams, excels at evaluating complex challenges, and is recognized for her collaborative approach in developing and implementing successful solutions across diverse stakeholder groups.
As Chief Client Officer, Peggy will work closely with the MDI NetworX executive team to define and execute the company’s client agenda. A key focus will be on ensuring that future client initiatives are directly informed by and address the evolving needs of MDI NetworX’s clients. Spearheading the Client Innovation Council will be central to this effort, allowing Peggy to foster collaborative dialogues with client leaders and translate their insights into actionable client strategies.
“We are incredibly excited to welcome Peggy Smith to MDI NetworX as our first Chief Client Officer,” said Tilak Sharma, President and CEO of MDI NetworX. “Peggy’s deep experience in healthcare operations, her proven track record of driving client-focused initiatives, and her strategic leadership skills make her the ideal person to lead our client efforts. Her commitment to understanding client needs and her passion for developing impactful solutions are perfectly aligned with our client-centric philosophy. We are confident that Peggy’s leadership will be instrumental in guiding MDI NetworX as we continue to develop cutting-edge solutions that deliver exceptional value to our clients, and we are particularly excited to see her lead the Client Innovation Council.”
Peggy Smith expressed her enthusiasm for her new role, stating, “I am thrilled to join MDI NetworX as Chief Client Officer. I believe that client strategy, when driven by a deep understanding of client needs, is the key to creating lasting value and driving industry progress. I am particularly excited to spearhead the Client Innovation Council and work collaboratively with MDI NetworX’s clients and internal teams to develop and implement innovative solutions that address their most pressing challenges and shape the future of [mention MDI NetworX's industry/services - e.g., IT solutions, network services, etc.]. I look forward to contributing to MDI NetworX’s continued success and impact.”
About MDI NetworX
MDI NetworX is a leading global provider of business management solutions, committed to delivering exceptional services and solutions to health plans, benefit administrators, and networks to help them reduce operational costs, increase first-pass adjudication rates, and improve customer service. Learn more at www.mdinetworx.com.
Contact:
Adrian Maynard
adrianm@mdinetworx.com
