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Comprehensive Managed Services to Streamline Your Healthcare IT Operations

Tiered Approach to Tailored Healthcare Managed Services.



MDI NetworX offers a comprehensive Managed Services solution specifically tailored for healthcare organizations. Our services span from Basic to Advanced, enabling healthcare businesses to focus on delivering quality care while we handle the complexities of IT systems and infrastructure.

Are you prepared to handle your IT challenges?

IT challenges can escalate quickly in the evolving healthcare environment without the right systems. From troubleshooting issues to managing complex integrations, MDI NetworX ensures your IT infrastructure runs smoothly so you can concentrate on providing exceptional care.

Why Choose MDI NetworX Managed Services?

Key Benefits

Healthcare Expertise
Our team has deep experience in healthcare IT and regulatory compliance.

Proactive Monitoring
We offer 24/7 monitoring to prevent issues before they arise.

Cost Savings
Reduce the costs associated with maintaining an in-house IT team by partnering with us.

Security & Compliance
We implement top-tier security solutions to protect sensitive data and ensure compliance.

Comprehensive Managed Service Levels to Meet Your
Healthcare IT Needs


Basic Services

Help Desk Support

This is the initial point of contact for user issues.

Basic Troubleshooting

Resolving common technical problems, such as password resets and software installations.

Ticket Management

Efficiently log, track, and update support tickets.

User Guidance

Providing step-by-step assistance for system navigation and usage.

24/7 Monitoring

Continuous system monitoring to proactively identify and resolve potential issues.

Run Book Execution

Following standardized procedures for performing routine operational tasks.

Intermediate Services

Advanced Troubleshooting

Addressing more complex issues beyond the scope of basic support.

Technical Support

Offering specialized support for specific applications and systems.

System Configuration

Assisting with configuration changes, setups, and adjustments.

Performance Monitoring

Continuously monitoring system performance for optimal efficiency.

Escalation Management

Managing escalations from basic support to ensure timely resolution.

Documentation Maintenance

Keeping support documents, guides, and FAQs up-to-date.

Advanced Services

System Integration

Managing intricate integrations between various software and hardware systems.

Database Administration

Administering and optimizing databases, including backups and recovery strategies.

System Architecture Design

Planning and optimizing IT infrastructure.

Performance Optimization

Improving overall system efficiency by implementing performance enhancements.

Advanced Security Solutions

Implementing high-level security protocols to safeguard sensitive data.

Expert Technical Support

Providing expert-level support for resolving critical IT issues.

Network Infrastructure Management

Overseeing and troubleshooting complex network issues, including routing and security configurations.

Upgrades and Migrations

Managing seamless system upgrades and cloud migrations.

Root Cause Analysis

Investigating and diagnosing complex technical problems to identify their root cause.

Our Approach

At MDI NetworX, we implement a structured, tiered approach to managed services, ensuring healthcare organizations receive the support they need at every level.


Initial Assistance & Basic Issue Resolution

Comprehensive Training
Our support teams undergo extensive training to handle common issues efficiently.
Run
Books
We follow documented, standardized procedures to ensure consistent troubleshooting.
Proactive
Monitoring
With 24/7 monitoring, we can proactively resolve issues before they escalate.
Escalation
Paths
We have clear escalation processes for unresolved issues, ensuring they are addressed promptly by the appropriate team.



Specialized Knowledge for Complex Problems

Deep
Expertise
Our teams possess in-depth knowledge to address complex technical challenges.
Thorough
Documentation
We maintain comprehensive documentation to streamline troubleshooting and problem-solving.
Cross-Team
Collaboration
Collaboration between teams ensures faster resolution of complex issues.
Feedback
Loops
We continuously improve training and processes through feedback from escalated issues.



Handling Advanced Technical Challenges

Specialized
Teams
Our expert teams focus on resolving critical, high-level technical problems.
Proactive Infrastructure Planning
We plan strategically for upgrades, migrations, and infrastructure changes.
Project
Management
We use structured project management methodologies for major initiatives to ensure success.
Knowledge
Sharing
We facilitate knowledge sharing across teams, building capacity and enhancing overall support capabilities.

Discover New Insights

Take a moment to go through our resource section where our data-driven insights can help improve your operational efficiency.

Enhancing Member Communication: The Role of Modern Provider Call Centers

Discover how modern provider call centers use advanced technology to improve member communication, patient satisfaction, and healthcare outcomes.

Why Outsourcing Healthcare Contact Center Services Is the Way Forward

Discover the benefits of outsourcing healthcare contact center services with MDI NetworX. Improve efficiency, Scalability, and cost-effectiveness. Learn how outsourcing can transform your healthcare operations.

5 Questions to Ask When Choosing a Provider Call Service Partner

In today's fast-paced business environment, customer service plays a pivotal role in maintaining customer satisfaction and loyalty. One crucial aspect of delivering exceptional customer service is choosing the right provider call service partner.

Addressing the Challenges of Contact Centers in Healthcare: Solutions and Best Practices

As those in our industry know well, healthcare contact centers play a vital role in the healthcare industry


View All Resources