Digital Mailroom Management

Intelligent, scalable digital mailroom solutions that increase process efficiencies and reduce costs.



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Are you looking to upgrade your mailroom operations?

At MDI NetworX, we offer comprehensive digital mailroom services and automation solutions tailored to meet the digital mailroom requirements of healthcare payers and TPAs. With our focus on HIPAA compliant tools and processes, US healthcare insurance organizations have benefited significantly through our technological solutions that have the capability to cater to their on-site and off-site needs.

We capitalize on our in-house digital mailroom software, including custom intelligent document capture software (Golem), online image indexing tool (DocGem), and workflow management systems (InsightPro), along with

industry-leading scanning equipment to transform thousands of paper documents every day into digital products. No matter the size of your organization, our healthcare-based digital mailroom solution can convert raw data into a digital product and deliver it immediately to the appropriate teams in your organization in a secured fashion.

How We Make It Work

At MDI NetworX, we tailor our solutions to create a custom DIgital Mailroom Management system that is flexible and can easily adapt itself to your unique requirements. Our vast experience includes processing and converting the complete range of claims forms, including CMS1500 and UB04, RX claims, Medicaid claims, foreign claims, superbills, dental, and vision claims. When you opt for our automated solution, you are assured a highly efficient and accurate paper claims to EDI conversion process. With manual data entry eliminated, you can expect fewer errors and substantially reduced operating costs.

Take a moment to go through our resource section where our data-driven insights can help improve your operational efficiency through:
  • Receipt of a paper or EDI claim
  • Patient and provider validation
  • Eligibility confirmation
  • Application of custom rules/routing (e.g. custom flag actions, unique documentation requirements)
  • Claim cleanup and de-duplication
  • Adjudication (Approval, Denial, Pend)
  • Audit support and Reporting
  • Re-pricing

MDI Advantage

A chart and gear icon illustrating the capturing of information with accuracy for back-office efficiency.

Accurately Capture Information

Raise data capture accuracy levels to 99% with automation and AI. We can help bring agility and error-free operations to your back-office and customer-facing roles in order to raise efficiencies.

Slider icon with finger indicating the easy storage and retrieval of data within a digital mailroom.

Store and Retrieve Easily

A single data repository gives your staff quick and easy access to all information. Cloud storage makes it easy to pull out the relevant data file from any device, anywhere.

Checkmark badge icon showing how digital mailroom automation solutions can help secure data.

Secure Data and Records

High levels of security and access clearances ensure all stored data is secure from breaches or leaks. Regular backups ensure your operations can resume quickly in the unlikely event of a crash.

Chart icon showcasing a cloud-enabled digital mailroom for remote processing.

Facilitate Remote Processing

Cloud storage facilitates access to data from anywhere, driving remote processing and offering a better customer experience.

Chart icon representing how digital mailroom services reduce healthcare operational costs.

Lower Operating Costs

A blend of technology and AI leads to better utilization of resources, paramount to lowering operating costs. This frees your staff up from repetitive tasks so they can now focus on critical operations that require human intervention.

Discover New Insights

Take a moment to go through our resource section where our data-driven insights can help improve your operational efficiency.

The Hidden Cost of QA Sampling: Why Random Audits Miss Critical Claims Errors 

Random sampling can pass a claims population that still contains a meaningful, concentrated error. This is not necessarily a sign of poor execution.  

Beyond the Portal: How Health Plans Can Actually Reduce Provider Call Volume

Provider call volume reduction is typically approached as a channel problem: add a portal, add an interactive voice response option, and expect volume to decline.

OCR vs IDP in Healthcare: The Lesson Most Payers Learn Too Late

A document can leave intake looking perfectly fine and still contain an error.

Beyond the Scanner: How AI-Powered Digital Mailrooms Are Reshaping Healthcare Intake

Discover how AI-powered digital mailrooms improve healthcare intake with automated document classification, routing, compliance and real-time visibility.


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