Conference | October 12, 2025 To October 14, 2025 | JW Marriott Desert Ridge, Phoenix, Arizona
The SIIA 2025 National Conference, held from October 12 to 14 at the JW Marriott Desert Ridge in Phoenix, was a powerful convergence of industry focus and momentum.
Booth 715 served as the MDI NetworX hub for direct, hands-on conversations. The key themes were practical innovation, real-time visibility, and integrated workflows designed to keep Claims, QA, Enrollment, and Contact Center teams moving in sync. We kept the energy high with quick platform walkthroughs and a fun giveaway of five Ray-Ban Meta glasses.
Establishing Measurable AI Objectives
A significant highlight of the agenda was the insightful panel “Establishing AI Objectives for Self-Insurance Industry Companies.”
Featuring Clay Wilemon (4L Data Intelligence), Simon Boehme (BillingNav), Will Israel (Zelis), and Paul Wann (Personify Health), the discussion centered on a crucial sequence: begin by defining clear business priorities, and then measure every AI initiative against demonstrable outcomes. This focus on disciplined execution and measurable results was a consistent theme throughout the conference.
Focused Leadership Dialogues
Our team — Tilak Sharma, Peggy Smith, and Partha Bose- engaged in high-impact leadership meetings centered on operational execution and future strategies.
We met with Sarah Hancock and Suzanne Miller from PAI to discuss evolving payer priorities and collaborative strategies for strengthening TPA operations.
We connected with Jon Peiffer from ACI to explore innovation and operational excellence, and with Steve Urban from ACI to discuss client partnerships and the future of TPA models.
Peggy Smith also connected with Chris Moyer and Julie Corpe from ASR to discuss how innovation supports consistent client service and stronger outcomes.
Tilak Sharma met with B. Michael Ferweda of Gateway Health Partners to compare perspectives on collaboration and future direction.
Peggy Smith and Partha Bose met with Eric Browne of Navigate to discuss how TPAs are adapting to shifting priorities and operational demands.
A focused dialogue on cleaner data flows and disciplined execution was held with Steve Suter of MacroHealth, a valued member of the MDI NetworX Board of Advisors.
The Platform Challenge
A simple challenge best captured the central theme of the booth:
“If the elevator brought you here, let the platform take you further.”
This resonated strongly with visitors who were looking for clarity and consistency — specifically, how to ensure work is distributed, audited, and resolved reliably. Attendees consistently sought ways to identify and address operational issues early, rather than reconciling them after the fact.
Closing the Week
The week concluded with a collaborative dinner at Mastro’s Ocean Club, bringing together colleagues and partners, George Stiles, Sarah Hancock, Suzanne Miller, Jon Peiffer, Richard Fu, Henri Cournand, Steve Suter, Bernie O’Connor, and BJ Boyle, alongside Tilak, Peggy, and Partha. The conversations were direct, forward-looking, and underscored by the collaborative spirit of the TPA industry.
As proud sponsors of SIIA 2025, MDI NetworX’s aim in Phoenix was straightforward: keep the focus on strategic priorities, align around high-value work, and accelerate the move from discussion to action.
If you’re ready to take the next step toward disciplined execution and cleaner data flows, schedule time with our team today.
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