As a Account Executive (Customer Success) for Quality Assurance Solutions, you will play a pivotal role in ensuring our clients maximize the value of InsightPro’s QA solutions. This role blends account management, customer success, and consultative sales, focusing on client retention, expansion, and engagement.
Key Responsibilities
Customer Success & Relationship Management
- Serve as the primary point of contact for customers using InsightPro’s QA solutions.
- Develop strong relationships with clients, ensuring they effectively adopt and utilize our platform.
- Conduct regular check-ins, business reviews, and strategy sessions with clients.
- Act as a trusted advisor, understanding clients' needs and recommending best practices.
Account Expansion & Growth
- Identify opportunities for upselling and cross-selling additional features or solutions.
- Work closely with sales and marketing teams to drive renewals and expansions.
- Negotiate contracts and pricing for renewals, ensuring continued business growth.
Product Expertise & Solution Consulting
- Stay up to date with product enhancements and industry trends in Quality Assurance.
- Guide clients on how to leverage InsightPro's AI-powered solutions to improve their QA workflows.
- Collect customer feedback and collaborate with product teams to enhance offerings.
Collaboration & Internal Coordination
- Partner with technical support, implementation teams, and marketing to ensure seamless customer experiences.
- Provide input on customer pain points to drive continuous product improvement.
- Advocate for customer needs within the company, ensuring their success drives InsightPro’s growth.
Qualifications & Skills
- 3-5+ years of experience in Customer Success, Account Management, or Sales, preferably in SaaS, AI, or Quality Assurance solutions.
- Strong understanding of Quality Assurance processes, compliance, and analytics.
- Exceptional communication and relationship-building skills.
- Proven ability to drive customer adoption, retention, and revenue growth.
- Experience in conducting business reviews and developing customer success strategies.
- Proficiency in CRM tools (HubSpot, or similar).
- Analytical mindset with problem-solving abilities.
Why Join InsightPro?
- Work with cutting-edge AI-driven Quality Assurance technology.
- Be part of a dynamic and growth-focused team.
- Competitive salary, performance-based incentives, and career development opportunities.
- Opportunity to make a significant impact on customer success and product adoption.
Apply Now!